return policy
online return and sale conditions policy
eligible returns
FULL PRICE ITEM – credit voucher
SPECIAL LTD TIME PROMOTIONAL OFFERS up to 40% off – credit voucher
SPECIAL LTD TIME PROMOTIONAL OFFERS over 40% % off – FINAL SALE and no returns
** for example, offers for limited time - EOFY sales, black Friday, easter
SALE ITEMS MARKED DOWN FROM ORIGINAL RETAIL PRICE – FINAL SALE and no returns
SALE ITEMS IN OUR SALE OR ARCHIVE MENU – FINAL SALE and no returns
upon placing your order with us for any items classified as final sale you agree that the item cannot be returned. items purchased prior to a promotional offer cannot be returned for credit and re-purchased on the promotional sale. we reserve the right to repair or replace defect items within a reasonable time frame.
first order discount
the first order discount is a one-time use only offer and applies to the first order placed and to full price items. it is not transferable. first order discounts cannot be used in conjunction with any other discount or promotional offer and likewise any discounts, markdowns or promotional offer cannot be used in conjunction with the first order discount offer. return freight is at the customer’s cost.
any returns of items purchased with the first order discount will be issued a credit voucher to the value of what we received as payment for the item less any freight. when re-purchasing items the first order discount does not apply to the new purchase.
submitting a return
please contact us for return approval prior to sending any item back and email us your order number and reason for the return. items received otherwise maybe rejected and returned to the customer at the customer’s cost.
- you must contact us by email to register your request for return within 7 days of receiving your goods
- and initiate the return of the goods to us within 7 days of being notified of our approval for return.
items received outside these timeframes may be rejected and returned to the customer at the customer’s cost. please allow 5-7 days for processing by our returns departments once we receive it.
how to return
the item must be returned in the original condition, in original packaging, folded, unwashed, unused, with all tags attached to be eligible for a credit. if these conditions are not met, we reserve the right to reject the return. the item will be returned to the customer at the customer’s cost.
returned items are at the customers cost. in the event the item is deemed by us to be faulty we will refund your freight. we recommend using a trackable standard postal service such as aust post. items in return transit are the responsibility of the sender. lost items will not be replaced by us. we will not refund express postage or courier charges.
please return to:
bedouin SOCIETE
PO BOX 2175
SPOTSWOOD
VIC 3015
for help with your return please contact us at:
email: customer@bedouinsociete.com
exchanges
we are not able to facilitate exchanges however you can return the item and repurchase the new item. if you wish to repurchase a different item, we recommend you purchase the item you would like as soon as possible to guarantee your purchase. we do not reserve or hold stock.
the return process can take between 7-14 days. you will be issued with a credit voucher for the approved return. freight is not refundable.
refunds
we are not required to provide a refund if you change your mind and wish to return an item. please take the time to carefully make your purchase and contact us for assistance prior to purchase to clarify any product queries or details.
credit vouchers
upon approval of your return by our warehouse we will issue you with a credit voucher to the value of what you paid for the item. you will receive this voucher via email. the voucher will note a voucher number to redeem online at checkout. please note credit vouchers are not refundable or redeemable for cash and are valid for six months only. items purchased with store credit are deemed as final sale and cannot be returned.
order cancellations
if you have made a mistake on your order, please contact us immediately by email and quote your order number, orders dispatched cannot be cancelled. we are unable to refund, you will be issued with a credit voucher.
during promotional sale periods and peak trading periods, such as xmas, black friday, easter we are unable to cancel orders due to the high volume or orders.
incorrect delivery
it is the receiver’s responsibility to check your order upon receiving your delivery. if you receive your order and you have received an incorrect item you must advise us by email within 48hrs upon receiving the order. email. customer@bedouinsociete.com
please quote your order/invoice number in any communications.
the return of the item must be initiated at a postal service within 7 days of us approving the return. we recommend using a trackable standard postal service such as aust post. items in return transit are the responsibility of the sender. lost items will not be replaced by us. we will not refund express postage or courier charges.
if items are not returned within the time frame it may result in the return being rejected by us. in the event the correct item is not available we will issue a credit.
shipping
we do not accept responsibility for lost, attempted delivery and returned to us, theft of packages and or delays in transit times. if item is redirected to the carrier depot you must contact the carrier directly to arrange a suitable re-delivery or collection. we do not accept additional charges for re-delivery.
if an error is made by you in the shipping address and the order is redirected or returned, we reserve the right to re-charge the freight cost or associated costs to re-ship the order. this includes any charges we may incur from the courier, customs, government taxes and fees.
items purchased from other retailers
we only accept returns purchased through our web site and any return must have proof of purchase by way of an order number and your name. purchases made through other retailers must be returned through that retailer and follow their return policy guidelines.
product variations
our products are made from natural fibers and include items woven on old style semi-automatic looms, handwoven and handmade items. irregularities in weave, variations in colour and patina may occur within any one item or between items of the same style and colour. they are not faults in our products and do occur when manufacturing products from natural fibers and especially products made on semi-automatic or hand looms.
many of our products are dyed and prewashed with the intention of achieving an aged patina and relaxed natural handle which is synonymous with our style. this process makes each item unique.
it is important to note when dyeing any product there is often shade variation between the different dye batches. this can result in a variation in shade and depth between five to ten percent.
please refer to our product variation policy for further details in relation to product variations.
natural fiber's such as pure linen will relax and or be slightly smaller than specified size. it will return to size with laundering.
faulty items
our products are manufactured to the highest quality and standards. they also receive a number quality checks through the manufacturing process to finishing stage. if you receive an item you believe to be a defect complete the returns form and provide details which include a brief description and upload any photos showing the defect. we would also need your order number and name and photo of any swing tags and brand label. a fault or defect may be a damaged item or a manufacturing fault. items that appear damaged from natural and acceptable wear and tear or incorrect laundering are not considered to be a defect or fault. we reserve the right to repair or replace the approved defect item. upon review by the relevant department, if the item is not deemed as a defect the item will be returned to you at your cost and any cost of sending the item to us by you will not be refunded. we will refund the cost of standard post, australian post costs. we will not refund express post or courier costs.
you can also contact us at our email customer@bedouinsociete.com