shipping

australia and new zealand

we ship within australia to all states and new zealand. orders are despatched within 2 business days from our melbourne warehouse. orders include the australian gst.

orders within australia

$12.00 standard auspost – 2 – 7 days

express post – is an additional charge which can be selected at check out.  delivery next day for metro areas.

australian orders will shipped by auspost, whether they are standard or express.  this has tracking, is registered and requires your signature upon receipt of delivery. if auspost is unable to deliver the parcel it will be left at your nearest post office for you to collect. they are unable to leave a parcel unattended or not signed for. you will be provided with a tracking number so you can track the delivery of the parcel. it is recommended you provide an address where someone will be in attendance to receive the parcel weekdays (mon-frid) during business hours of 9-5.30.

orders to new zealand

$30.00 flat rate with dhl international express e-comm

new zealand orders will be shipped by dhl international express e-comm. this has tracking, is registered and requires your signature upon receipt of delivery. you will be provided with a tracking number so you can track the delivery of the parcel. it is recommended you provide an address where someone will be in attendance to receive the parcel weekdays (mon-fri)

orders shipped to new zealand from australia are international. international orders may incur import duties and government taxes that apply in your country. you the buyer are responsible for arranging and paying any relevant duty, tax and associated costs which may be applied by your customs upon entry of your order into the country of destination. we do not calculate or add these costs when you place your order and we confirm it. we do not accept any responsibility for local sales taxes that may apply, such as goods and service tax.

we will send all orders with correct sales invoices and documents. we do recommend contacting your local customs office to check on any relevant duties and taxes and or clearing costs before you place an order with us.

delivery windows

standard auspost

  • metro areas is 2 - 5 days
  • non metro up to 7 days
  • western australia and far north queensland 5 - 9 days

express auspost

  • metro areas is 1 day
  • non metro 2 - 3 days
  • western australia and far north queensland 2 – 3 days

international

  • up to 10 business days.

 

international

we ship to canada, usa, europe, asia pacfic and united kingdom.

your order will shipped by dhl international express e-comm. this has tracking, is registered and requires your signature upon receipt of delivery. you will be provided with a tracking number so you can track the delivery of the parcel.  please allow up to 10 business days for your order to arrive. 

shipping

australian dollars

up to $100.00 flat rate $35.00

$101.00  to $200.00 flat rate $40.00

$201.00 to $300.00 flat rate $50.00

$301.00 to $500.00 flat rate $65.00

$501.00 & over flat rate $70.00

 

international duties and taxes (includes new zealand)

international orders may incur import duties and government taxes that apply in the country of destination.  you the buyer are responsible for arranging and paying any relevant duty, tax and associated costs which may be applied by your customs upon entry of your order at the destination. we do not calculate these costs when you place your order and we confirm it. we also do not accept any responsibility for local sales taxes that may apply, such as goods and service tax.

we will send all orders with correct sales invoices and documents. we do recommend contacting your local customs office to check on any relevant duties and taxes and or clearing costs before you place an order with us.

 

additional notes for australia and international shipping

on all international orders we are required by law to declare the full value of all items and identify they are dutiable items. if the items are gifts, they are still subject to the same legal reporting and documentation as any other purchase and subject to any relevant import duty, taxes and associated clearing fees.

in the event a customer refuses to accept delivery of the order or pay for any relevant duties, taxes and clearing costs  and the order is returned to us at our cost, the cost of the return and other related costs will be deducted from any credit issued to the customer.

we do not accept responsibility for lost or theft of packages and or delays in transit times.

if an error is made by you in the shipping address and the order is redirected or returned, we reserve the right to re-charge the freight cost or associated costs in order to re-ship the order. this includes any charges we may incur from the courier, customs, government taxes and fees.

shipping costs are non-refundable and will not be credited.