all returns must be fit into the criteria of approved returns and they must be pre-approved by us (bedouin SOCIETE). to arrange an exchange or return you must contact us to register your request for return within 5 days of receiving your goods and return goods to us within 7 days of being notified of our approval for return. please allow 7-14 days for return of goods and our processing of your return. (excludes international returns which may take longer).
you can complete our “return request form” here RETURN FORM and email to us at email below.
for help with your return please contact us at:
phone: +61 (0) 3 9391 3843
we do not offer refunds on purchases so do please take the time to carefully make your purchase and read item details or contact us. change of mind or incorrect selections do not qualify for refunds.
we are not able to offer exchanges for change of mind or incorrect selections.
our products are made from natural fibres and include items woven on old style semi-automatic looms, handwoven and handmade items. irregularities in weave, variations in colour and patina may occur within any one item or between items of the same style and colour. they are not fault’s in our products and do occur when manufacturing products from natural fibres and especially products made on semi-automatic or hand looms.
many of our products are dyed and prewashed with the intention of achieving an aged patina and relaxed natural handle which is synonymous with our style. this process makes each item unique.
it is important to note when dyeing any product there is often shade variation between the different dye batches. this can result in a variation in shade and depth between ten or, fifteen percent.
please refer to our product variation policy for further details in relation to product variations.
our products are manufactured to the highest quality and standards. they also receive a number quality checks through the manufacturing process to finishing stage. if you receive an item you believe to be a defect complete the returns form and provide details which include a brief description and upload any photos showing the defect. a fault or defect may be a damaged item or a manufacturing fault. items that appear damaged from natural and acceptable wear and tear or incorrect laundering are not considered to be a defect or fault. we reserve the right to repair or replace the approved defect item.
you can also contact us at our email firstname.lastname@example.org
it is the receiver’s responsibility to check goods received within two days (48 hours) of receiving your delivery. if you receive your order and you have received an incorrect item you must advise us immediately upon receiving the order in writing to our email. email@example.com
you must quote your order/invoice number in any communications and complete the returns form.
multiple return requests
we do monitor the number of requests for returns by any one customer, repeated returns by any one customer will be flagged and managed at our discretion
markdowns, final sale and promotional
products on final sale or are marked down from original price or have been offered on a sale promotion are not eligible for return or exchange, unless deemed a defect or faulty. upon placing your order with us for any sale, promotional or mark down items you agree that the item cannot be returned or exchanged.
special order items
special-order items are not eligible for return or exchange, unless deemed faulty.
returns purchased from other retailers
we only accept returns purchased through our web site and any return must be accompanied with proof of purchase and the return form completed. purchases made through other retailers must be returned through that retailer and follow their return policy guidelines.
how to return
the items must be returned in their original condition, in original packaging, unwashed, unused, with all tags attached, with invoice receipt (proof of payment) to be eligible for exchange or credit. any items not received in this condition are will not be exchanged or credited and will be returned to you at your cost.
the items returned for exchange will be at your cost for return and the actual cost to send back to you. (not at our flat rate) this is the return to us from you and any goods we resend back to you. the exception to this is if the item is deemed damaged or faulty. merchant fees including pay pal or bank fees are not refundable for returned goods where there is an exchange, credit or cancellation of an order.
we will not be responsible for return packages that are lost or go missing. items returned should be sent to us by trackable mail or freight method. we recommend registered post.
address and send goods back to:
bedouin SOCIETE returns
po box 2175
spotswood, vic, australia 3015