we treat all information collected from you as private and confidential and we adhere and manage that information carefully in accordance with australia’s privacy principles under the australian privacy laws. for further information about australian privacy principles see the federal privacy web site www.privacy.gov.au
personal information we collect and why
when you make a purchase through our web site we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. we refer to this information as “order information.” we collect this information in order to process and fill your order.
we may also need to know other information to authenticate and identify you for the prevention of fraud. this is a security measure for you.
how we might use your personal information
we use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). additionally, we use this order information to:
- communicate with you
- screen our orders for potential risk or fraud (in particular, your IP address)
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- collate statistical information about our site traffic to help understand our customer and their needs and patterns to help improve the content and navigation of our web site for you. for example, by generating analytics about how our customers browse and interact with the site,
links and sharing your personal information
we may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
security and data retention of your personal information
we have a secure transaction environment for ecommerce. we use secure sockets layer (SSL) which encrypts your details before being sent to us which protects them from unauthorised use.
we also implement a number of security measures to protect your personal information and we will do our utmost to maintain relevant and appropriate safeguards to ensure the security, integrity and privacy of the personal information you provide us with.
when you place an order through the site, we will maintain your order information for our records and any future orders you may place unless and until you ask us to delete this information.
changes to the policy
for more information about our privacy practices, if you have questions, or if you would like to contact us in regard to this policy, please contact us by e-mail at firstname.lastname@example.org or in writing and by post using the details provided below:
po box 2175, spotswood, victoria, 3015 australia