all returns must be pre-approved by the us (bedouin SOCIETE). to arrange an exchange or return you must contact us to register your request for return within 5 days of receiving your goods and return goods to us within 7 days of being notified of our approval for return. please allow 7-14 days for return of goods and our processing of your return. (excludes international returns which may take longer).
you can complete our “return request form” here RETURN FORM and email to us at email below.
for help with your return please contact us at:
phone: +61 (0) 3 9391 3843
we do not offer refunds on purchases so do please take the time to carefully make your purchase and read item details or contact us. change of mind or incorrect selections do not qualify for refunds.
we are not able to offer exchanges for change of mind or incorrect selections on international orders.
how to return
the items must be returned in their original condition, in original packaging, unwashed, unused, with all tags attached, with invoice receipt (proof of payment) to be eligible for exchange or credit. any items not received in this condition will not be exchanged or credited and will be returned to you at your cost.
the items returned for exchange or credit voucher will be at your cost, this is the return to us from you and any goods we resend back to you. the exception to this is if the item is deemed damaged or faulty. we will issue a credit voucher for your immediate exchange or if approved a credit note. credit notes are valid for 6 months from date of issue. merchant fees including pay pal or bank fees are not refundable for returned goods where there is an exchange, credit or cancellation of an order.
we will not be responsible for return packages that are lost or go missing. items returned should be sent to us by trackable mail or freight method. we recommend registered post.
address and send goods back to:
bedouin SOCIETE returns
po box 2175
spotswood, vic, australia 3015